Refund policy

At The Lotus Barn Co., each item is custom-made just for you with care and attention to detail. Because our products are personalized and created specifically from your submitted photos or custom selections, we do not accept returns, exchanges, or offer refunds once an order has been placed.

Please review your order details carefully before completing checkout.

Damaged or Incorrect Orders

If your order arrives damaged or there is an issue with the item you received, please contact us as soon as possible after delivery. Include your order number and clear photos of the issue so we can review it quickly.

We genuinely want you to love your order, and if something went wrong during production or shipping, we will do our best to make it right as quickly as possible.

Contact Us

For any order concerns, please reach out to us and we’ll be happy to help.